Frequently Asked Questions
Here are the answers to our customers’ most frequently asked removals and clearance questions. Please call us if you can’t find the answer you’re looking for.
We are a professional and environmentally focused Removals and House Clearance company operating across Bristol, Bath, Taunton, Weston-super-Mare and the remainder of Somerset.
We are able to remove any non-hazardous, non-liquid items, that two people can lift and carry or, can dismantle then lift and carry.
What we do take:
- Wood – Fencing, decking, sheds, summerhouses, floor boards, stud walls, timber
- Construction materials – Rubble, tiling, plasterboard, cabling, pipework, bathroom suites, kitchen sink
- Garden waste – Small trees, branches, shrubs and hedge cuttings
- Furniture – sofas, bed frames, mattresses, wardrobes, chest of drawers etc
- White goods – Fridges, freezers, washing machines and tumble dryers (non commercial)
- Garage, shed & attic rubbish – Boxes, books, clothes, tools, tyres, sports equipment
- Metals – Gazebos, garden swings, metal bed frames, radiators, pipework
What we do not take:
- Liquid wastes including paint, chemicals, solvents, oils
- Hazardous materials e.g. Asbestos
- Oil drums (unless empty with ends cut off)
- Oil tanks
We are not licensed or insured to transport hazardous waste.
Please call your local recycling centre for information on how you can dispose of any such items.
Yes, we have public liability insurance, employers liability insurance, goods in transit insurance and all our vehicles are insured for hire and reward (a legal requirement for removals). Additionally, we hold an upper tier waste carrier and broker licence issued to us by the Environment Agency. Our registration number is CBDU311463.
You can check our details on the Environment Agency’s Register of waste carriers, brokers and dealers
Naturally we hold full public & employers liability.
Additionally we hold ‘Goods in Transit’ insurance so we can conduct small removals on your behalf such as to another property or auction house, as well as being fully insured for delivering items you have sold or purchased.
You can see some of our core documents by scrolling down on our environmental page.
Yes. Though only legally obliged to issue waste transfer notes to business customers, we choose to issue a digital waste transfer note to ‘every customer for every clearance job’. This not only gives you evidence of the transfer to us, but also peace of mind that your unwanted items are being managed responsibly.
This is completed by our team digitally, directly from site once your job is complete, and emailed to you along with your invoice and before and after photos, so even if you are not present when we complete the work, you will immediately have the paperwork and can see what we have done, again delivering you peace of mind.
For removals or house clearances we will attend to provide you with a quote. For smaller jobs, we are able to discuss things over the phone to provide you with an estimate. This will be firmed up when we arrive.
Contact us as soon as possible, slots fill up quickly.
When you contact us explaining how we can help. We will be able to check the diary to ensure we have available slots.
We are generally booked up 2-4 weeks in advance, however this window fluctuates, so best to give us a call and we will see what we can do.
Absolutely. It is easiest when customers are on site. However we appreciate this isn’t always possible.
Providing we have clarity on what items are to go, have access to remove them and, you or someone can be available on the phone at the time of our visit to answer any questions we may have, that is absolutely fine.
In exceptional circumstances we may be able to do this, however it is unsafe for our teams to work in the dark. Please contact us and we’ll be happy to discuss your options.
Once we have agreed a booking and your deposit has been received, we will email you a booking confirmation. Our team will also text you when they are on the way.
For removals, once the work is complete, we will email you and invoice showing paid. For clearances, we will also email you before and after photos, as well as a waste transfer note so you can evidence proper disposal of your items.
A professionally trained team in a big van (or two), with all the equipment they need to dismantle, lift and move your items as well as clean up after themselves.
We try to reuse or recycle as many items as possible to minimise your impact on landfill and give back to the local community.
This includes working with waste transfer stations, material recovery facilities, indirectly with energy recycling facilities as well as charities, local organisations and the public.
Please note that we are not a scrap metal merchant, buyer, salvage company or a charity.
Our staff do all the packing, loading, transporting and unloading and for clearances, disposing of items responsibly on your behalf.
We use luton vans and long wheel based panel vans.
Absolutely. We are a professional removals company as well as house clearance company.
We also hold ‘Goods in Transit’ insurance and have necessary hire and reward vehicle insurance.
Because of this we are able to move things for you from A to B, whether that is to another property, to an auction house or even collecting and delivering large items you have bought online.
We're in the business of helping others
Core to our values is delivering peace of mind. We do this by focussing on our customers and offering the best experience possible while choosing the environmental option where we can. Our reviews are proving that we are succeeding, however, we are always looking for ways to improve.
Delivering Peace of Mind
As standard we…
First, we need a few details on how we can help. It only takes a couple of minutes to fill in our enquiry form and provide us with useful information about your removal, and we can check our availability
Once we have reviewed your enquiry, we will give you a call to answer any questions and arrange your appointment. Depending on your location, we can visit you or arrange a video call.
Once we have everything we need, we will provide you with a no-obligation quote or an estimate for smaller jobs arranged over the phone. Then, if you would like to proceed, we will discuss the next steps.
We know good service is important to you, so all our vehicle crews are professionally trained and Criminal Records Bureau checked for your peace of mind.
We use green energy, work paperlessly, use reusable & recycled equipment where we can, and reuse, donate or recycle clearance items where possible. (Read More)
With so many happy customers, we could rest on our laurels. But we are committed to reviewing and improving what we do to make your experience even better.
When we set up this business, we wanted to make sure we were a force for good. We use reusable and recyclable equipment when possible, are paperless, use renewable energy and donate, reuse and recycle all that we can.